Privacy Policy

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This Policy was last reviewed and updated on: 26th April 2025

 

This Privacy Policy deals with the protection of your privacy while you use our website mmoccupationaltherapy.com.au and Making Milestones Occupational Therapy services.

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The website is owned and operated by: Making Milestones Occupational Therapy.

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This Privacy Policy applies to the website and services provided by Making Milestones Occupational Therapy. The website may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

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By continuing to use the website and services you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to the policy, please do not continue using the services provided by Making Milestones Occupational Therapy.

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Making Milestones Occupational Therapy values and respects the privacy of the people we deal with. Making Milestones Occupational Therapy is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

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This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

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What is personal information?​

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“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

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What personal information do we collect?​

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The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

 

The personal information we collect about you may include:

• Name;

• Mailing or street address;

• Date of birth;

• Email address;

• Phone number;

• Education details.

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Under certain circumstances, Making Milestones Occupational Therapy may need to collect sensitive information about you. This might include any information or opinion about your medical history, health information and funding details.

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 If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

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You do not have to provide us with your personal information. However, if you choose not to provide us with your personal information, we may not be able to provide you with our services.

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How do we collect your personal information?

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We collect your personal information directly from you when you:

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• Interact with us over the phone;

• Interact with us via email;

• Interact with us in person;

• Interact with us online and/or via social media platforms

• Participate in forms and/or questionnaires;

• Attend a Making Milestones Occupational Therapy session;

• Apply for a position with us as an employee, contractor or volunteer;

• Submit your information via our website- mmoccupationaltherapy.com.au

 

Collecting personal information from third parties

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We may also collect your personal information from third parties or through publicly available sources, for example The Education Department, other health professionals and Government agencies.

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Collecting information can assist in informing and providing adequate services to the client.

 

How do we use your personal information?

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We use personal information for many purposes in connection with our functions and activities, including the following purposes:

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• Provide you with information or services that you request from us;

• Deliver to you a more personalised experience and service offering;

• Improve the quality of the services we offer;

• Internal administrative purposes;

• To provide and operate the services;

• To provide our website users with ongoing customer assistance and technical support;

• To contact our visitors and users with general or personalised service/s and related notices;

• To comply with any applicable laws and regulations.

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Disclosure of personal information to third parties

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We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information.

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For example, we may disclose your personal information to:

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• Health professionals;

• The Education Department;

• Child care professionals;

• Government agencies.

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Your personal information will not be sold or otherwise transferred to other third parties without your approval.

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We will not knowingly share your personal information with any third parties other than in accordance with this Privacy Policy.

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How do we protect your personal information?

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Making Milestones Occupational Therapy will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

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• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

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Additional Provisions regarding collection, use and storage

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In addition, we handle your personal information in the following specific circumstances;

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Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise/sell our products and services to you. Your data may be stored through wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI security standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Online activity

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Cookies

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The Making Milestones Occupational Therapy website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Making Milestones Occupational Therapy website(s). We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

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Website analytics

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Our website uses Google Analytics and Wix Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

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Direct marketing

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We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

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These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

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You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the “Contact us” section below.

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Retention of personal information

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We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

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How to access and correct your personal information

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Making Milestones Occupational Therapy will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us in writing at admin@mmoccupationaltherapy.com.au and we will typically respond within 5 business days.

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Links to third party sites

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If you access a third-party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website.

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Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

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Enquiries and complaints

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For complaints about how Making Milestones Occupational Therapy handles, processes or manages your personal information, please contact us directly, at admin@mmoccupationaltherapy.com.au

Please note - We may require proof of your identity and full details of your request before we can process your complaint.

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Please allow up to 21 days for Making Milestones Occupational Therapy to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Making Milestones Occupational Therapy’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.

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Changes to this Policy

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We may make changes to this Privacy Policy at any time in our sole discretion.

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If we make changes to this Privacy Policy, unless we obtain your express consent to those changes, then such changes will only apply to any information that we obtain from you after the date that the changes take effect.

If we make changes to this Privacy Policy, your continued use of the services after the date that the changes take effect confirms that you acknowledge, accept and agree to those changes.

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How to contact us

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If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

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Email: admin@mmoccupationaltherapy.com.au

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Contact number: 0410 553 509

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Website: mmoccupationaltherapy.com.au